This guidance is based on the principle that, where at all possible, complaints will be dealt with informally between the school staff and the complainant.
Where this has been tried and been unsuccessful, the more formal procedures will give the complainant a route to ensuring the issue is appropriately considered. Since September 1, 2003, governing bodies of all maintained schools and maintained nursery schools in England have been required, under Section 29 of the Education Act 2002, to have a procedure in place to deal with complaints relating to the school and to any community facilities or services that the school provides. In October 2009, the Human Rights Act came into force, and schools should be mindful to consider Article 6, ‘The Right to a Fair Trial’. All schools must have a publicised complaints procedure.
There are certain complaints that fall outside the remit of the governing body’s complaints procedure. They include:
All of the above are dealt with under their own specific procedures and the local authority (or Diocese) can provide advice on how to make a complaint regarding any of the above.
The full Complaints Policy Documentation can be found by clicking this link: Complaints Policy Document